Privacy Policy

Website privacy policy www.sklep.roxana-sukienki.pl

General provisions

Caring for the protection of your personal data, we make special efforts to protect your interests, rights and freedoms, in particular we ensure that the data we collect are:

  • Collected for specific, specified, legitimate purposes and not subject to further processing incompatible with those purposes.
  • Processed in accordance with the law.

Personal data administrator

The administrator of personal data collected via the website www.sklep.roxana-sukienki.pl is Renata Rudzińska, conducting business activity under the company ROXANA Renata Rudzińska at ul. Moniuszki 141/143 lok. 14, 95-200 Pabianice hereinafter referred to as ROXANA or Administrator. Contact with the Administrator kontakt@roxana-sukienki.pl.

Purpose and basics of processing

  • Answering product inquiry. The legal basis for such processing is taking action at the request of the data subject before the conclusion of the contract (GDPR art.6 para. 1 letter B), in accordance with the principle that the processing of personal data is lawful if it is necessary for the performance of the contract or before its conclusion.
  • Execution of the contract. The legal basis for such processing is the fact that the data subject is a party to the contract (Article 6 (1) (B)).
  • Documenting a commercial transaction. The legal basis for such processing is the fulfillment of the legal obligation incumbent on the administrator.
  • Sending the newsletter to people who have declared their willingness to receive it. The legal basis for such processing is the consent of the data subject.
  • Determining, defending and pursuing possible claims. The legal basis for such processing is the legitimate interest pursued by the administrator.

Categories of data we collect via the website www.sklep.roxana-sukienki.pl

In the scope of using the website www.sklep.roxana-sukienki.pl by the User, we store http queries directed to the server. Browsed resources are identified by URL addresses and relate to:

  • The public IP address of the terminal device from which the request came;
  • User's station names - identification is possible through http protocol;
  • Time of inquiry;
  • The first line of the http request;
  • Http response code;
  • The number of data sent by the server;
  • Information about the browser;
  • Information about errors that occurred during the implementation of the http transaction.

The above data is not associated with specific people browsing www.sklep.roxana-sukienki.pl

The website automatically collects only information contained in cookie files. The collected data is used to:

  • Server management.
  • Research on aggregate user traffic within the website www.sklep.roxana-sukienki.pl and for statistical purposes, including using the Google Analytics tool.

Categories of personal data processed in connection with answering queries, customer service and the sale of goods

  • First name and last name.
  • E-mail adress.
  • Phone number.
  • Delivery address.
  • NIP.

Providing this data is voluntary, but failure to provide it results in the inability to purchase goods from the Administrator.

Processing of data of people contacting us via social networks

As a rule, Facebook.pl and Instagram.com are the controllers of their users' personal data and process them on the basis of their own regulations and policies that the user accepts when creating an account.

Terms of use of Facebook.pl

https://www.facebook.com/privacy/explanation

Rules of using Instagram.com

https://help.instagram.com/581066165581870

In a situation when you contact us or enter into relationships via Facebook.pl or Instagram.com (i.e. watching our posts, leaving comments, liking or sharing posts) then ROXANA also becomes a data administrator. The data in which we enter through social networking sites (name and surname / nickname, photos, profile and other information as provided to us via private messages by Messenger or in the comments) are processed on the basis of the legitimate interest of the administrator to reply to the message, comment under the post and to maintain relationships with people interested in our services.

We do not combine data obtained through social networking sites with other data that you provide to us through other channels, unless you send us a private message in which you provide us with an e-mail address or other materials that we use in the work entrusted to us. The administrator does not transfer your data to other entities, but it can be done by social networks. Please note, however, that Facebook and Instagram as administrators of their users' data have full access to all information about you.

If you want to keep confidential the data you provide to us, please use other communication channels than social networks. During communication via our e-mail addresses indicated for contact at www.sklep.roxana-sukienki.pl, we have full control over the confidentiality and access to information contained therein.

Profiling and automated decision making

The administrator uses cookies to track traffic on the website www.sklep.roxana-sukienki.pl. Detailed information on cookies and profiling can be found in the Cookies section of this Privacy Policy.

How long will we process your personal data

Your personal data processed to handle the inquiry will be processed for the duration of the correspondence, then depending on the results of the negotiations or will supply our customer database and will be processed in connection with the implementation of the contract or will be deleted if there is no possibility of cooperation.

Your data processed in connection with the purchase of the goods will be processed for 5 years from the end of the calendar year in which the invoice was issued.

If you set up a Customer Account in the store www.sklep.roxana-sukienki.pl and do not make a purchase, the data provided in the registration process will be stored by the store for 30 days. Customers' personal data will be kept in the store's database for 24 months from the date of the last purchase.

Data processed in connection with the determination, investigation or defense of any claims will be processed for the longest possible limitation period for claims arising from the contract.

Data recipients

We ensure through the implementation of the contractor selection procedure that each entity involved in the processing of your personal data has implemented appropriate technical and organizational measures adequate to the risk incurred in relation to the entrusted activities. The recipients of personal data of people using the website www.sklep.roxana-sukienki.pl are entities providing website administration and hosting services for the Administrator. In order to ensure optimal contact with the users of the website www.sklep.roxana-sukienki.pl, we use the services of the company Smartsupp.com, s.r.o., Lidická 20, 602 00 Brno, Czech Republic providing the Smartssupp service.

If you use our services and issue a sales invoice, the recipient of the data is the entity providing accounting services for the Administrator. In connection with payment processing, your data is transferred to the e-payment operator and the bank maintaining the Administrator's account. In addition, in order to send the ordered goods, the recipients of the data will be entities providing logistic services to the Administrator.

We ensure that any person acting on our authorization and having access to your personal data will keep it confidential and process it only at our instruction, unless other requirements result from Union or Member State law.

Rights of data subjects

  • The right to request access to your data and receive a copy thereof;
  • The right to rectify (correct) your data if it is incorrect or outdated, as well as the right to delete it, if the data is not processed in order to fulfill the obligation arising from the provision of law;
  • The right to limit or object to processing; The right to data portability;
  • The right to lodge a complaint with the President of the UODO (to the address of the Office for Personal Data Protection, ul. Stawki 2, 00 - 193 Warsaw).

For more information on the protection of personal data, please visit the Office for Personal Data Protection at www.uodo.gov.pl

How we care about processed data

To meet legal requirements, we have developed and implemented detailed procedures covering such issues as:

  • Risk analysis for the rights and freedoms of persons whose data we process;
  • Notification of infringements;
  • Data retention;
  • Register of data processing activities;
  • Exercise of the rights of data subjects;
  • Contractor's choice.

We regularly check and update our documentation to be able to demonstrate compliance with legal requirements in accordance with the principle of accountability formulated in the GDPR, but also in the interests of data subjects, we try to incorporate the recommendations of the Office for Personal Data Protection and the European Data Protection Board (EDPB) into it. .

Cookies

Our site uses cookies, i.e. cookies. Cookies are stored in the memory of your device. Thanks to them, you can use all the functionalities of the Website. Cookies do not change the settings of your devices. Cookies on the website www.sklep.roxana-sukienki.pl do not store confidential data such as name, surname or address. In order to limit, block or delete cookies from www.sklep.roxana-sukienki.pl, please use your web browser settings. Each browser is different, but in the browser's "Help" menu you can learn how to change your cookie preferences. The entity placing cookies on the User's end device is the Administrator.

Types and purposes of cookies used on the website www.sklep.roxana-sukienki.pl

Cookies necessary for the website to function allow you to use its basic functions, such as navigating the website and access to secure areas of the website without logging in to individual subpages. The website cannot function properly without these cookies. The entity placing files of this category on the user's end device is the Administrator of the website www.sklep.roxana-sukienki.pl.

At www.sklep.roxana-sukienki.pl we use the following cookie necessary for the website to function:

  1. PHPSESSID - this is a session cookie, i.e. deleted from the User's computer after closing the browsing session. Its function is to save the state  of the user's session while browsing the site.
  2. Prestashop-id - a cookie that stores the user's session thanks to which the store associates user data and remembers actions performed by him such as adding products to the basket, logging in, browsing products. Without this cookie the store may not work properly. The cookie is stored in the browser for 20 days;
  3. SERVERID - whose supplier is the Przelewy24 e-payment platform. This cookie is used to assign a visitor to a specific server - this function is necessary for the operation of the website. This is a session cookie, i.e. it is deleted from the user's computer after browsing the site.
  4. AWSALB and AWSALBCORS - these are cookies provided by Smartssup.com providing an online chat service. Record which server cluster serves the guest. They are used in the context of load balancing to optimize the user experience. This cookie is kept on your computer for 6 days.

Preferential cookies enable a website to remember information that changes its behavior or appearance, such as the preferred language or region in which you are located.

  1. SUPP.CHATID- The site's chat function is necessary. This is a session cookie, deleted from the user's device after browsing.
  2. SUPP.OPENED- Stores a unique identifier string for each chat session. This allows technical support to see previous problems and connect to the previous helper. This is a session cookie.
  3. SUPP.VID- Necessary for the website chat function to work. This cookie is kept on your computer for 179 after the browsing session.
  4. Statistical cookies that allow the website owner to observe and understand how visitors use the site by collecting and reporting anonymous information.

Ciasteczka statystyczne, które pozwalają właścicielowi strony obserwować i zrozumieć jak osoby odwiedzające korzystają ze strony poprzez zbieranie i raportowanie anonimowych informacji.

We use the following statistical cookies on www.sklep.roxana-sukienki.pl:

  1. _ga - Used by the Google Analytics application. Registers a unique identifier that is used to generate statistical data about how the site is used by the user. This cookie is kept on the user's end device for 2 years.
  2. _gat - Used by the Google Analytics application to limit the request indicator. This cookie is kept for 1 day on the user's end device
  3. _gid - Used by the Google Analytics application. Registers a unique identifier that is used to generate statistical data about how the site is used by the user. This cookie is kept for 1 day on the user's end device.
  4. collect - Used to send data to Google Analytics about the device and user behavior of the site. It tracks the user on various devices and marketing channels.
  5. supp.visits - placed on the user's device by the Website Administrator. Specifies the last page visited by the user. This is used to make the chat function more appropriate. This cookie is kept on your device for 179 days after visiting the site.

Marketing cookies are used to track user behavior on the website. They are used to display relevant and interesting ads for a given user, making them more valuable to publishers and advertisers.

At www.sklep.roxana-sukienki.pl we use two types of marketing cookies:

  1. fbp- Used by Facebook to provide a range of advertising products, such as real-time bidding from external advertisers. This cookie is stored on your device for 3 months.
  2. fr- Used by Facebook to provide a range of advertising products, such as real-time bidding from external advertisers. This cookie is stored on your device for 3 months.
  3. A session cookie in pixel technology used by Facebook to provide a range of advertising products, such as real-time bidding from external advertisers.

The website administrator www.sklep.roxana-sukienki.pl does not profile the personal data of website users and does not subject them to automated decision-making processes. However, Google can do it.

The website administrator uses the Google Analytics tool provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The legal basis for this is the legitimate interest of the administrator to create and analyze statistics to optimize the functioning of the site.

Google Analytics collects information about the use of the site automatically.

The administrator has activated the function of partial anonymization of the IP address, i.e. the IP address of the website user is shortened before forwarding. The anonymized IP address provided by the user's browser as part of Google Analytics is generally not combined with other Google data.

Due to the fact that Google LLC is based in the USA and uses technical infrastructure located in the USA, it joined the EU-US-Privacy Shield program to ensure an adequate level of protection of personal data required by European regulations. As part of the agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies that have a Privacy Shield certificate.

The user may prevent the recording of data collected by cookies regarding the use of the website www.sklep.roxana-sukienki.pl by Google, as well as the processing of this data by Google by installing the browser plug-in located at the following address: https://tools.google .com / dlpage / gaoptout.

Details about data processing within Google Analytics can be found at: https://support.google.com/analytics/answer/6004245.

Facebook Pixel. The website administrator www.sklep.roxana-sukienki.pl uses marketing tools available as part of Facebook and provided by Facebook Inc., 1601 S. California Ave. Palo Alto, CA 94304, USA. As part of these tools, they are directed to users of the ad page on Facebook. Activities in this area are implemented based on the Administrator's legitimate interest in the form of marketing of own products or services.

In order to target users personalized ads for their behavior on the site www.sklep.roxana-sukienki.pl The administrator used Facebook Pixel, which automatically collects information about the use of the site in terms of pages viewed. The information collected in this way is transmitted to Facebook servers in the United States or other countries and stored there.

The information collected by Pixel Facebook does not allow the Administrator to identify